Getting support

Biblioscape technical support is provided at the user forum. We recommend that users post their questions to the Biblioscape user forum, which is monitored by CG Information staff. This is a web based discussion, bug report, and feature request system. It provides a structured and formal environment where user problems are visible to all other users. Bugs are not hidden from customers or "swept under the rug", they are recognized for what they are - flaws in the software that need immediate attention and resolution. This system is also consistent with CG Information's e-mail only support policy and hopefully provides a comfortable support environment for all customers.

If you have questions that you don't want others to see, need to send files to technical support, or simply don't like to use the forum, you can send an e-mail to support@biblioscape.com. Emails will be answered within 48 hours. Email based support has lower priority than user forum based support.