Biblioscape Support

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Technical Support

Technical Support Resources

Email Support
User Forum for General Discussion

Knowledge Base

FAQ (Frequently Asked Questions)

BiblioRama (Online Magazine)
Download Import Filters
Download Styles

Download Update Patches

In addition to personal help via e-mail we also offer other support facilities that may answer your question without the need for e-mail. We recommend users to post their questions to Biblioscape user forum which is monitored by CG Information staff. This is a web based discussion, bug report, and feature request system. It provides a structured and formal environment where customer problems are visible to all customers (even potential ones) and promotes the core ideals of customer service present at CG Information. Bugs are not hidden from customers or "swept under the rug", they are recognized for what they are - flaws in the software that need immediate attention and resolution. The system is also consistent with CG Information's e-mail only support policy and hopefully provides a comfortable support environment for all customers. The user forum is powered by a CGI application that comes with Biblioscape. After purchasing Biblioscape, you can set up a similar database driven web forum without any programming. Links to these support options are listed below:

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Technical Support Policy

CG Information currently only offers e-mail support and web forum based support. This is to ensure that we do not spend an excessive amount of time dealing with phone support issues. E-mail support questions are answered within a few hours of their receipt. Support e-mail is reviewed every hour from 9:00 am EST to 9:00 pm EST. Please make sure that all support e-mail is sent to support@biblioscape.com. Please note that CG Information will provide support for those evaluating the trial edition and Biblioscape Lite users with low priority. However, we cannot provide technical support for any company or person that has returned Biblioscape for a refund. A good place to find support is the Biblioscape User Forum, where users can ask questions, report bugs, and post feature requests. This forum is monitored by our support staff also. If you want to get the latest product release news, please join our email list by sending email to biblionewsletter-subscribe@topica.email-publisher.com.