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User Comments

About the Support

"Has anyone ever told you that your tech support is several standard deviations above the mean?"
--Jon Pastor

"Great. I have never encountered better customer service than with you Biblioscape folks."
--Christian Boulanger

"Paul, no one does support like you do!"
--Ira Garoon

"I downloaded the Biblioweb.exe file. Copied it to the correct folder. Launched Biblioweb and it is PERFECT! A huge thanks for giving the user this information so quickly. I have never experienced technical support as user friendly and productive as I have been experiencing with CG Information. A very appreciative customer."
--Alan Hood

"Thanks again for your support. Not every company is such helpful when having problems with their products. Really a great service!"
--- Michael Mehl

"Thank you very much. This kind of customer service is what makes me
glad I chose Biblioscape rather than other products."
--- Paul Rosen

"Your customer service is remarkable."
--- Tom Wilson

"I greatly appreciate your prompt reply. It is this type of service that
further convinces me that CG is AWESOME!! Thanks a lot -- your product rocks!"
--- Eric Franco

"Prompt... efficient ... and so easy when the expert says how! Thanks for your service, Paul - it is really quite special for a user to be treated in this way."
--- Allan Harkness

"I must say, I am surprised that this ability was "found". Somebody at CG Information must be thinking ahead. I want to thank you and the rest of the team at CG Information for doing some digging work and "discovering" a new feature of Biblioscape. I have dealt with a lot of technical support at different software organizations and I have to admit that I have found Biblioscape's technical support to be the best I have experienced. I have received responses to nearly all of my e-mails and the technical support advice has solved nearly all of the problems we have experienced. Thanks Paul, you are a tremendous asset to Biblioscape users."
--- Alan Hood

"I just wanted to say that I really appreciate the timeliness and helpfulness of tech support for this program. Biblioscape is an excellent product in its class and the tech support is of the highest quality. Kudos."
--- Richard Van Deusen

"I just want to add my voice to Richard's: after waiting up to a week for a response on other support sites, the level of service here is outstanding. Thank you."
--- David Laird

"Thank you very much for both your tenacity and responsiveness. I greatly appreciate your assistance, which has been more prompt and responsive than I imagined possible."
--- Peter Bonisch

"That worked fine! Thanx for your good - and immediate - support!"
--- Peter Wegener

"By the way, regarding the earlier discussion about concurrent licensing, I think we'll go with number of hits for now. But let me congratulate CG Information's marketing dept for the most intelligent licensing model I've ever seen for a software product (not counting the open-source route, which is how we do it.) It drove me crazy when I used to work as a Sr. Product Consultant at an online survey software business, trying to get marketing to agree to a logical licensing model that permitted flexibility and choice on the part of the customer!"
--- Joseph Potvin

"I want to sincerely thank you so very much for all of your time, help, and support the past couple of weeks. You have been wonderful. I wish you a wonderful holiday season. And thanks again."
--- Karen Poland

"Thank you for your fast reply - Biblioscape (and especially your support!) is really great."
--- Dr. Stefan K. Hetz

"By the way, your product support is without a doubt the best online or offline that I've ever received. I'm simply amazed at how quickly you respond to my inquiries. I don't even receive such prompt turn around from friends and colleagues. I know I'm not your only customer, but it sure feels like it. Anyway, for what it's worth, I'm spreading the word about Biblioscape to my fellow graduate students and faculty here at the University of Massachusetts. Biblioscape is a great tool and your support is unprecedented. Keep up the great work."
--- Jeffrey K. Beemer

"Also many thanks for all your extremely prompt help. I have been very impressed by both your willingness to help and the speed with which everything has been done. In every respect both you and Biblioscape have been a joy to deal with. I wish the same could be said of every organization I have contact with. Please accept my thanks personally and pass them on to your management team!"
--- Dr Keith C Marshall

"Thank you for your prompt, courteous response. You should know that largely what influenced me to purchase Biblioscape (other than it's impressive capabilities) was the attitude you had in your response to problems people bring up in the forum. It's nice to see a company which appears to be as truly responsive to customer input as your company (and you specifically) seem to be."
--- Dave Volgas

About the Product

"Thanks, I appreciate all your help. We will probably end up purchasing this for our lab. I haven't found a single other program that does all that this program does, and at what a great price! It absolutely blows away EndNote."
--Callista Ransom

"I must say that I am very impressed with your product. The customization options are very user-friendly, far more so than competing products. I have also found that the features of the product would take a lot to beat."
--Nev Hodges

"I started to use Endnote 2.0 in 1994 when I was still a graduate student at Duke University. After Endnote 3.0, the software stopped to support Asian fonts (Japanese, Korean and Chinese) and the nightmare have since then never stopped. In fact, the way Endnote 3.0 supports Chinese fonts are largely crippled. When you type Chinese characters, they are not recognizable and you have to wait still it is saved. EndNote is now at its 7th or 8th version. Every time it upgrades, I hoped and was frustrated. I mailed to the company numerous times (almost begging) but the only reply is "We do not offer this function." For so many years, given there's no other choices, I still recommend the EndNote 3.0 to my colleagues. My worst nightmare is that one day the EndNote 3.0 would cease to be compatible with newer version of Windows. My anxiety has been piling up over the years. Today, I regularly check online to see if there's new version of EndNote coming out and luckily it will support Chinese fonts, as I typed "EndNote" on Google the right hand corner showed up something fresh "Biblioscape"! That's how I am finally saved by your software! I just checked and realized that it supports Asian fonts perfectly! And the interface is far better than the Endnote! Just want to thank you for your great product! (I suggest you put more frequently the word "endnote" on your homepage so that the powerful search engine Google could lead more people away from it!"
--- Lu-Lin Cheng

"I do readily admit, that this program is absolutely worth waiting for. Intuitive, powerful, and easy to use, I have used it pretty much every single day, since purchasing it this past summer. As a matter of fact, Biblioscape has been my primary tool of research, and I couldn’t imagine continuing any extensive project without it."
--- Linda Yepiz

"I must repeat (in my poor English) that your program is THE BEST I've ever tested (much better than End Note and Scholar's Aid). The only complain I have is that you can't shoot citations in the notes module... but compared with the big value of the package, it doesn't matter. I must to add that I'll say all the people I know that Biblioscape is really awesome, because covers all the needs of any scholar."
--- Sergio Morresi

"I just want to take a moment to thank the support staff (Paul Chen), programmers and developers of Biblioscape for including a very useful feature. This feature is the ability to export a Lookup list (authors, journal names, keywords, etc.) as an MSWord dictionary file. This has made a significant impact in improving the ability of MSWord to identify true spelling errors. Before, the number of falsely identified spelling errors of my very scientific documents were so numerous that I didn't bother to do spell checks. Now, the situation is completely reversed and has made an impact in the efficiency of spell checking the documents I write. Great feature!"
--- Alan Hood

"I have just started discovering how configurable Biblioscape is, and it just amazes me. This is an incredible program!"
-- Lars Johansen

"Biblioscape5.0 is a great software, Being a chemist and a past EndNote user, I know Biblioscape has so many great advantages over EndNote, not only the more up today appearance, but also the ability of direct access and download internet resources. I just love it."
-- Philip Zhao

"I *love* the new version, Paul - simply fantastic! Simple, powerful, flexible - just like good science! :)"
-- Ellis Godard

"I think the version 4 has improved quite substantially a product which has already been very good before. My feeling is that now Biblioscape is not only by far the best among the bibliography software, but also is morphing itself into a new category of Information Central for researches."
-- Alexander Belyavsky

"I am just bewildered by the depth of insight that went into the design of Biblioscape 4.0. It is quite obvious that the features packed into this powerful program emerged from a well founded knowledge of how scholars "prefer to" work. I had sent an e-mail earlier inquiring about the purchase of the "Pro" version for evaluation purposes. I would like to change "evaluation" to "use", my conversion happened instantly. It is hard for me to admit this! I feel a sense of betrayal to ProCite that I have been using since the early 80's."
-- Farid Balaa

"Thank you for directing me to the correct tip. Your response was very timely. I work for a small consulting firm that handles a lot of scientific information. I am recommending that we purchase Biblioscape Professional and a 10 user license agreement for Biblioweb for us to use to manage our references and to generate bibliographies for our documents. I have used competing bibliographic software for many years and this is the first time I have considered using a different bibliographic program. I recommending Biblioscape because of the features it offers for the price. I look forward to getting to know Biblioscape."
--- Alan M. Hood, Ph.D.

"I think Biblioscape is unbeatable for the money."
--- Adam Kean

"Oh by the way I thought you would like to know that are division of the company chose to use Biblioscape rather then endnote..... better interface and functionality :)"
--- Jeffrey Thompson

"It is great that I can use JOIS with MEDLINE! (Endnote cannot do this.) Thank you."
--- Shungo Hiroyasu

"I have been evaluating versions 3.7 and 4 for the last few weeks and firstly may I say what a great job you have done with the latest version - all the previous rough edges seems to have been removed to produce a really professional product."
--- David Haigh

"The new version is a real improvement on the previous one and is more a research tool than just a bibliographic tool. Congratulation !!!"
--- Dr. Menashe Schwed

"It's a great software! I've been lokoing for something like this for months !!!"
--- Svein P. Wesenlund

"I just downloaded the 4 beta. Ok, nothing to do but "amazing !". There's 2x more than I could dream about."
--- Rudi Bruchez

"Wow, what a great job you've done with the interface! Now I'm a wee bit biased since I like the MS Outlook interface anyway, but I'm impressed anyway. Well done."
--- David Topps

"I don't know if I mentioned this before, but the "Folders" feature is really appealing to me. It allows me to literally look at the structure of the information, enabling me to organize it better. Thanks for your prompt and informative responses to my questions."
--- Darien Kadens

"I've been using the evaluation version for a couple of weeks now and would like to say that I'm very impressed with the programs range of functions and its ease of use."
--- David Hadley

"I have just added my 800th article to my biblioscape database and I though it would be a good time to thank you for a great product!"
--- Luke van der Zel

"First of all I want to say you that I'm very happy with biblioscape because it fullfill totally my expectations and it helps my work very much."
--- Miquel Torregrosa Alvarez

"Thank you very much. I will recommend your product and your company highly."
--- Rory Wheelock

"psss. If I may add one more comment. I think that integrating a web browser interface into the software is an amazing, great and innovative idea. It basically allows adding functionality to the software by introducing services on your web pages. I belief that all new software should be written like this ..."
--- Daniel Gross

"For a long time I am dreaming of a bibliography programm like Biblioscape. It's really excellent. Some hours of testing were enough for the decision to register for our adult education school."
--- Benno Bickel

"I use Biblioscape regularly since getting earlier this year - what a wonderful piece of work. Biblioscape is truly a labor of love and perfection..."
--- Steve Inscore